Effective Date: June 01, 2026
Brand Musk Social (“we,” “us,” or “our”) operates the website https://social.brandmusk.com/ (the “Service”).
This Refund & Cancellation Policy explains the terms applicable to cancellations, refunds, payment failures, duplicate payments, subscriptions, and other payment-related matters for products and services purchased through our Service.
Brand Musk Social may provide certain services directly and may also resell, facilitate, arrange, or provide access to products and services supplied or fulfilled by third-party service providers. Accordingly, refund and cancellation eligibility may depend on the nature and fulfillment status of the particular service.
By purchasing or using a service through our Service, you acknowledge that you have read and understood this Refund & Cancellation Policy.
When you make a purchase through our Service, your payment may be processed through a third-party payment gateway or payment service provider.
Once a payment is successfully received or confirmed, we will make reasonable efforts to process the purchased service.
After successful payment, relevant information regarding your purchase, service activation, delivery, or next steps may be sent to the email address provided by you.
Customers are responsible for providing a valid and accessible email address and for checking their inbox, spam folder, promotional folder, or other applicable email folders for communications from us.
You may request cancellation of a purchase or service by contacting us using the contact details provided at the end of this Policy.
Cancellation requests should be submitted as soon as possible after payment and before the service has been processed, activated, delivered, or fulfilled.
Once service fulfillment or processing has started, cancellation may no longer be possible depending on the nature of the service and whether the service can reasonably be reversed or withdrawn.
Submitting a cancellation request does not automatically guarantee cancellation or a refund.
A refund may be considered in circumstances including:
Refund requests are subject to verification and assessment based on the nature of the service, payment status, fulfillment status, and applicable terms and law.
Unless otherwise stated for a particular service or required by applicable law, a refund may not be available once a service has already been processed, activated, delivered, supplied, or substantially fulfilled.
This may include services that have been:
Where Brand Musk Social acts as a reseller or facilitator, a service that has already been fulfilled by the relevant third-party provider may not be reversible or refundable.
Nothing in this section limits any refund or consumer right that cannot legally be excluded under applicable law.
Unless otherwise stated or required by applicable law, refunds may generally not be available where:
Some products or services available through Brand Musk Social may be supplied, processed, activated, or fulfilled by third-party providers.
Where a third-party service has already been submitted for processing, activated, delivered, or fulfilled, we may be unable to cancel or reverse the service.
We will make reasonable efforts to assist with eligible refund or cancellation requests involving third-party services. However, the availability of a refund may also depend on the applicable third-party provider’s policies and whether the service can be reversed.
Third-party provider fees or costs that have already been incurred in fulfilling a customer’s request may affect refund eligibility, subject to applicable law.
Where a service is offered on a subscription or recurring-payment basis, the applicable billing frequency and subscription terms will be presented at the time of purchase.
Customers may request cancellation before the next applicable billing date to prevent future recurring charges.
Cancellation generally applies to future billing periods and does not automatically create a refund for a payment already processed for the current subscription period.
Where a recurring payment has already been processed, any refund request will be reviewed according to this Policy, the applicable service terms, and applicable law.
A payment may occasionally appear as deducted from your bank account, card, UPI account, or other payment method even though the transaction has not been successfully completed on our Service.
If we have not successfully received the payment, the amount may be automatically reversed or refunded by the applicable bank, payment gateway, card network, UPI provider, or other payment service provider.
If the amount is not reversed within the applicable processing period, please contact us with the relevant payment details so that we can investigate the matter.
If you believe that the same purchase has been paid for more than once, please contact us as soon as possible.
After verifying the duplicate payment, we will process an eligible refund for the additional confirmed payment through the applicable payment method or payment gateway.
If you believe that you have been charged an incorrect amount due to a technical, billing, or processing error, please contact us with the relevant payment information.
After reviewing the transaction, we will take appropriate corrective action where an incorrect charge is confirmed and a refund or adjustment is applicable.
To request a refund or cancellation, contact us using the email address or contact page provided below.
Please provide sufficient information to help us identify and review your payment, such as:
We may request additional information where reasonably necessary to verify the request, prevent fraud, or investigate a payment issue.
All refund requests are reviewed based on the circumstances of the transaction, the nature of the purchased service, whether processing or fulfillment has started, whether the service has been delivered or activated, applicable service terms, and applicable law.
A refund request may be approved, partially approved, or declined depending on the circumstances.
Submitting a refund request does not automatically guarantee that a refund will be approved.
Once a refund is approved, we will initiate the refund through the applicable payment gateway or payment method.
The time required for the refunded amount to appear in your bank account, card, UPI account, or other payment method may vary depending on the relevant bank, payment gateway, card issuer, UPI provider, or financial institution.
We are not responsible for delays caused solely by third-party payment service providers after the refund has been successfully initiated by us.
Promotional offers, discounts, coupons, credits, introductory pricing, and special plans may be subject to additional terms.
Unless expressly stated otherwise, promotional discounts, coupons, or credits do not have a separate cash value and may not be refundable or transferable.
Where a refund is approved for a purchase made using a promotional offer, the refund may be based on the actual amount paid by the customer, subject to the applicable offer terms and applicable law.
We may cancel, suspend, restrict, or discontinue a service, purchase, or subscription where reasonably necessary, including where:
Where we cancel a purchase for reasons attributable to us and a refund is applicable, we will process the eligible refund in accordance with applicable law and the circumstances of the transaction.
If you believe that a payment was made using your payment method without your authorization, please notify us as soon as possible.
You should also contact your bank, card issuer, UPI provider, or other applicable payment service provider where appropriate.
We may investigate suspected unauthorized or fraudulent transactions and may request information reasonably necessary to verify the transaction.
If you have a concern regarding a payment, cancellation, refund, or service, we encourage you to contact us before initiating a chargeback or payment dispute with your bank or payment provider.
We will make reasonable efforts to investigate and resolve legitimate payment disputes.
Nothing in this Policy prevents you from exercising any legal right or remedy available to you under applicable law or under the rules of your payment provider.
Where applicable, refunds will be processed in accordance with the amount paid, applicable taxes, payment procedures, and legal requirements.
Charges imposed by banks, payment gateways, card networks, UPI providers, currency conversion providers, or other third-party financial service providers may be outside our control.
The treatment of such charges will depend on the circumstances of the transaction and applicable law.
This Refund & Cancellation Policy is intended to operate in accordance with applicable laws and regulations, including applicable consumer protection and e-commerce requirements.
Nothing in this Policy is intended to waive, restrict, or exclude any statutory right or remedy that cannot legally be waived, restricted, or excluded under applicable law.
This Refund & Cancellation Policy should be read together with our Privacy Policy and Terms and Conditions.
Our Privacy Policy explains how we collect, use, process, store, and disclose personal information: https://social.brandmusk.com/privacy-policy/
Our Terms and Conditions explain the general rules applicable to your use of our Service: https://social.brandmusk.com/terms-and-conditions/
We may update this Refund & Cancellation Policy from time to time to reflect changes to our services, payment processes, business practices, or applicable laws and regulations.
Any updated version will be published on this page with a revised effective date.
Where appropriate, significant changes may also be communicated through the website, email, or other suitable means.
If you have questions, concerns, or wish to submit a refund or cancellation request, you may contact us: